This Privacy Policy explains how Rubbish Clearance Islington collects, uses, stores, and protects personal data of its customers. It applies to all Rubbish Clearance Islington customers and prospective customers located in the Islington area, including individuals, landlords, tenants, businesses, and organisations that request or receive our rubbish clearance and related services.
Rubbish Clearance Islington is a rubbish removal and waste collection service operating in the Islington area. For the purposes of the UK General Data Protection Regulation and related data protection laws, Rubbish Clearance Islington is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used when you interact with us as a customer or potential customer.
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of personal data we may collect are:
Contact details: Name, address, email address, telephone number, property access instructions, and preferred contact method.
Service information: Details of your booking or enquiry, service dates and times, service location, types and quantities of waste, photos you choose to provide, and any special instructions or notes you give us.
Account and billing information: Invoices, payment status, records of services provided, business name and contact person for business customers, and relevant tax or accounting information. Payment card details are processed securely by our payment processor and are not stored by us beyond what is necessary for identification of the transaction.
Communication records: Emails, messages, and telephone call notes relating to enquiries, bookings, complaints, feedback, and customer support.
Technical information: When you visit our website, we may collect technical information from your device, such as your IP address, browser type, and pages visited, using cookies or similar technologies where permitted by law.
We collect personal data directly from you when you contact us by phone, email, online form, or other communication channels to request a quote, make a booking, or ask a question. We also collect data when you provide feedback or when you communicate with our staff on site in relation to a particular job.
We may also receive personal data indirectly, for example where a landlord, property manager, or business contacts us on your behalf and provides your contact and property details so that we can carry out rubbish clearance services. In those cases, we will treat that information in accordance with this Privacy Policy.
Under data protection law, we must have a valid lawful basis for each use of your personal data. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as arranging quotes, bookings, payments, and providing our rubbish clearance services.
Legitimate interests: We process your data for our legitimate business interests, such as responding to enquiries, improving our services, managing our operations, ensuring site safety, keeping appropriate records, and defending legal claims. We do this only where our interests are not overridden by your rights and freedoms.
Legal obligations: We may process and retain certain information where this is necessary to comply with our legal obligations, including waste transfer documentation, tax and accounting obligations, and responding to lawful requests from regulatory or law enforcement authorities.
Consent: In limited cases where required by law, and where none of the other lawful bases apply, we may rely on your consent, for example for certain types of marketing communications. You can withdraw your consent at any time, although this will not affect processing carried out before consent was withdrawn.
We use your personal data for the following purposes:
To provide services: Managing bookings, scheduling collections, carrying out rubbish clearance services, issuing invoices, and confirming completion of work.
To communicate with you: Responding to enquiries, providing quotes, confirming bookings and changes, sending service updates, and dealing with complaints or feedback.
To manage our business: Internal administration, record-keeping, accounting and invoicing, monitoring service quality, staff training, and planning future services and routes.
To meet our legal obligations: Keeping required waste transfer records, complying with tax and accounting rules, and responding to requests from authorities where legally required.
To protect our rights: Preventing and addressing misuse of our services, handling disputes, and establishing or defending legal claims.
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes set out in this Privacy Policy. These third parties act either as data processors who process personal data on our behalf, or as separate controllers where they determine their own purposes and means of processing.
The types of third parties we may share data with include:
Service providers and contractors: Waste transfer and recycling partners, payment processing providers, IT and hosting providers, email and communication tools, and customer management systems. These parties act as processors, are only allowed to process your data on our instructions, and are required to keep your data secure.
Professional advisers: Accountants, legal advisers, and other professional service providers who may need access to limited personal data for advising us.
Authorities and regulators: Law enforcement agencies, local authorities, tax authorities, or regulatory bodies where we are legally required or permitted to share data.
Where we use processors, we enter into written agreements requiring them to protect your personal data and comply with data protection law.
As a local service operating in Islington, we aim to keep personal data within the United Kingdom or the European Economic Area wherever possible. If any of our service providers transfer personal data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections, so that your data remains protected to a standard essentially equivalent to UK data protection law.
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy and to comply with legal and regulatory requirements. The retention period will vary depending on the type of data and the reasons we collected it.
For customers, we typically retain core contact and service records for up to six years after the end of the relationship, to meet legal, tax, accounting, and record-keeping obligations and to be able to respond to any queries or disputes about past services. In some cases, waste transfer records may need to be kept for a legally mandated period.
Information collected for enquiries that do not result in a service may be kept for a shorter period, after which it will either be securely deleted or anonymised so that it can no longer be linked to you.
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction. These measures include restricting access to personal data to staff and processors who need it for their duties, training staff in data protection responsibilities, and using reasonable security safeguards for our systems and communications.
If you are a customer or prospective customer of Rubbish Clearance Islington in the Islington area, you have a number of rights under data protection law in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis.
Right to restriction: You can ask us to restrict processing of your data in specific situations, such as while we are verifying its accuracy or considering an objection.
Right to object: You can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds to continue or need the data in connection with legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used format, or transfer it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect any processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or changes in applicable law. When we make significant changes, we will take reasonable steps to inform customers. The most current version of this Privacy Policy will apply to the personal data we hold about you.
GDPR-compliant privacy policy for Rubbish Clearance Islington, explaining how customer data is collected, used, shared, and protected, and outlining your rights.
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