These Terms and Conditions set out the basis on which Rubbish Clearance Islington provides waste and rubbish collection services to domestic and commercial customers. By requesting, booking or using our rubbish clearance or waste removal services, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, landlord, managing agent or organisation that requests or books services from Rubbish Clearance Islington.
Services means any waste collection, rubbish clearance, bulky item removal, house or office clearance, garden waste removal, or related service provided by Rubbish Clearance Islington.
Waste means any items, materials, rubbish, junk, debris or other substances which the Customer asks us to collect and transport away as part of the Services.
Contract means the agreement between the Customer and Rubbish Clearance Islington for the supply of Services, which incorporates these Terms and Conditions and any written quotation or booking confirmation.
Rubbish Clearance Islington provides waste and rubbish clearance services for households, offices, shops, landlords, building contractors and other clients. We operate primarily within our designated service area and may, at our discretion, agree to provide services outside that area by prior arrangement.
The Services generally include loading Waste onto our vehicle, transporting it to a licensed waste transfer station or disposal facility, and managing disposal or recycling in accordance with applicable waste regulations. The exact nature and scope of the Services will be confirmed at the time of booking or during an on-site assessment.
3.1 A booking can be made by telephone, email or through any other contact method we make available. The Customer must provide accurate and complete information about the type, volume and location of the Waste, as well as access conditions and any special requirements.
3.2 In some cases, we may offer an estimated price based on the information supplied by the Customer. This estimate is not a fixed quote and may be subject to change following an on-site assessment of the actual Waste volume, weight and access conditions.
3.3 Where appropriate, we may provide a written quotation for the Services. A quotation is usually valid for a specified period stated on the quotation, after which it may be subject to review or change.
3.4 A Contract is formed when the Customer accepts our estimate or quotation and we confirm the booking, or when we attend the site and the Customer authorises us to proceed with the clearance.
3.5 The Customer is responsible for ensuring that someone with authority is present at the property at the agreed time to confirm the scope of work, provide access, and approve any additional charges where applicable.
4.1 The Customer must provide safe, reasonable and lawful access to the Waste at the time of collection. This includes clear pathways, suitable parking or loading space for our vehicle, and the absence of any hazards that may risk the safety of our staff or others.
4.2 If access is restricted, delayed or unsafe, we may refuse to carry out the Services or may apply additional charges to cover waiting time, rearranged visits or additional labour required to complete the work.
4.3 The Customer must ensure that any required permissions, permits or consents for our vehicle to enter private land, shared driveways or restricted areas have been obtained before the scheduled collection.
5.1 We can collect most common types of household and commercial Waste, including general rubbish, furniture, white goods, garden waste, construction debris and similar items, subject to capacity and regulatory limits.
5.2 Certain items are classified as hazardous or require specialist handling and may not be included in our standard Services. Examples include asbestos, clinical or medical waste, chemicals, solvents, gas bottles, oils, fuels, explosives, and certain electrical or electronic items. Acceptance of such items is strictly subject to prior agreement and may involve additional charges or require specialist contractors.
5.3 The Customer must inform us in advance if any Waste may be hazardous, contaminated or otherwise require special handling. If we discover prohibited or hazardous items during the clearance, we may refuse to remove them, adjust the price accordingly, or terminate the Contract.
5.4 The Customer remains responsible for any prohibited or hazardous items left on the premises and for any costs, fines, claims or liabilities arising from failure to disclose their presence.
6.1 Our charges are generally based on the volume and weight of Waste removed, the type of material, labour involved, access conditions and any additional services requested.
6.2 Any estimate given before our arrival is provided in good faith based on the description of the Waste and conditions supplied by the Customer. Estimates are not binding if the actual Waste differs significantly in quantity, type or access difficulty from what was described.
6.3 If, after arrival, the amount or nature of the Waste means that the original estimate needs to be revised, we will explain the change and seek the Customer’s approval before proceeding. If the Customer does not agree to the revised price, we may cancel the job and charge a call-out fee or reasonable costs incurred up to that point.
6.4 All prices quoted are exclusive of any applicable taxes or charges that may be imposed by law, which will be added to the invoice where relevant.
7.1 Unless otherwise agreed in writing, payment is due on completion of the Services, on the day of collection. We may require advance payment or a deposit for certain bookings, particularly larger clearances or commercial contracts.
7.2 Payment can be made by approved methods such as cash, card or bank transfer, as specified at the time of booking. The Customer is responsible for ensuring that cleared funds are available when payment is due.
7.3 We reserve the right to withhold completion of the Services or to retain Waste on our vehicle until payment has been received in full, where lawful and practical.
7.4 For business and account customers where credit terms have been agreed in advance, invoices must be paid within the period specified on the invoice. Late payment may result in interest being charged at the maximum rate permitted by law, along with reasonable costs of recovery.
8.1 The Customer may cancel or amend a booking by giving us reasonable notice by telephone or email. We request at least 24 hours notice for cancellations or rescheduling wherever possible.
8.2 If the Customer cancels with less than 24 hours notice, we may charge a cancellation fee to cover lost time, travel and administrative costs. For large or specialist jobs where specific resources have been allocated, we may require a longer notice period and may retain any deposit paid if this is not met.
8.3 If we are unable to attend at the agreed time due to circumstances beyond our reasonable control, such as severe traffic disruption, extreme weather, vehicle breakdown or staff illness, we will notify the Customer as soon as practicable and rearrange the booking at a mutually convenient time. We will not be liable for any losses or costs incurred by the Customer due to such delays or rescheduling.
9.1 The Customer must ensure that the Waste to be collected is clearly identified and separated where necessary, so that our staff remove only the items that are intended for disposal.
9.2 The Customer should remove or secure any personal belongings, valuables or items of sentimental value from areas where clearance is taking place. We cannot be held responsible for items removed in good faith where it was reasonable for our staff to assume they formed part of the Waste.
9.3 The Customer warrants that they either own the Waste or have the authority of the owner to arrange its removal. The Customer will indemnify us against any claims by third parties alleging unauthorised removal of property.
10.1 We will use reasonable care and skill in providing the Services and will make reasonable efforts to complete the work at the agreed time and date. However, timing is not of the essence of the Contract, and we cannot guarantee arrival or completion times.
10.2 Our staff will take reasonable care when working on the Customer’s premises. Minor scuffs, marks or disturbance which may occur as a normal consequence of moving bulky items through tight spaces, stairwells or doorways are not considered damage arising from negligence.
10.3 The Customer should notify us of any pre-existing damage, fragile areas, weak surfaces or fittings that could be affected by the clearance work.
11.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be legally excluded.
11.2 Subject to the above, our total liability to the Customer for any loss or damage arising out of or in connection with the Contract, whether in contract, tort or otherwise, shall be limited to the total price paid or payable for the specific Services giving rise to the claim.
11.3 We are not liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or any other economic loss suffered by the Customer as a result of using our Services.
11.4 We will not be held responsible for delays or failure to perform our obligations where such delays or failure are caused by events beyond our reasonable control, including but not limited to accidents, severe weather, traffic disruptions, strikes or legal restrictions.
12.1 Rubbish Clearance Islington operates in accordance with relevant UK waste legislation and guidance. We aim to dispose of and recycle Waste responsibly at licensed facilities and to maintain appropriate licences or registrations as required by law.
12.2 By instructing us to remove Waste, the Customer acknowledges their legal duty of care in relation to waste management and confirms that they have chosen a provider that seeks to comply with applicable regulations.
12.3 On request, and where appropriate, we may provide evidence of our registrations or documentation in relation to the lawful transfer and disposal of Waste, such as waste transfer notes.
12.4 Once the Waste has been collected and lawfully transferred to us, responsibility for its handling and disposal passes to Rubbish Clearance Islington, subject to compliance with prevailing waste regulations.
13.1 If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible to allow us a reasonable opportunity to investigate and, where appropriate, rectify the issue.
13.2 We will aim to respond to complaints promptly and to work with the Customer to achieve a fair resolution. This may include revisiting the site, providing an explanation, offering a partial refund or other remedial action where justified.
13.3 If a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before pursuing legal action, although this is not a legal requirement.
14.1 We collect and process personal information such as names, contact details, addresses and service details for the purpose of managing bookings, delivering Services, handling payments and complying with legal obligations.
14.2 We will take reasonable steps to protect personal data and will not sell or share it with third parties for marketing purposes without consent, except where required for legal or regulatory reasons or to provide the Services.
15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation or our business practices. Any updated terms will apply to new bookings from the date they are published or otherwise communicated.
15.2 The version of the Terms and Conditions in force at the time of booking will normally apply to that particular Contract, unless a change is required by law or mutually agreed in writing.
16.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.
16.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services provided by Rubbish Clearance Islington shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By booking or using the rubbish clearance and waste collection services of Rubbish Clearance Islington, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Islington, covering bookings, payments, cancellations, responsibilities, waste regulations and governing law in the UK.
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